Refund & Return Policy

You may request a return within 30 calendar days of delivery. The item must be unused or lightly tested, in resalable condition, and returned with all cables, adapters, manuals and original packaging.

• Email support@gadgetsclub.online with your order number and reason for return.
• We reply within one business day with an RMA number and return address.
• Write the RMA number on the outside of the parcel and ship it within 14 days.
• Keep your tracking receipt until the refund appears.

Parcels sent back without an RMA number may be delayed or refused.

• Faulty, damaged or wrong item: we pay. We email a prepaid label.
• Change of mind: you pay the return postage. Original shipping charges are non-refundable unless the order was faulty.

We inspect returns within 2 business days of arrival and issue approved refunds within 5 business days to the original payment method. Your bank may take a further 3–10 business days to post the credit. We email you at both the inspection and refund stages.

The fastest route is a refund plus a new order. If you prefer a direct exchange for a different model, tell us in your return request and we will hold the replacement stock for 14 days; any price difference is charged or refunded when the exchange ships.

Report transit damage or a dead-on-arrival unit within 7 days of delivery with photographs of the item and the outer packaging. We ship a replacement at our cost as soon as the report is verified, without waiting for the faulty unit to return. Faults appearing later are handled under the warranty terms in our Terms & Conditions.

• In-ear audio products with broken hygiene seals, unless faulty.
• Items damaged by misuse, liquid, unauthorised repair or incorrect voltage.
• Gift cards and clearance items marked "final sale".
• Products returned after 30 days without a valid warranty claim.

Where an item comes back with missing accessories or significant cosmetic damage, we may issue a partial refund reflecting the reduced resale value. We always email you the proposed deduction and reason before processing, and you can ask for the item back instead.

Orders can be cancelled free of charge any time before dispatch — email us with the order number. Once dispatched, treat it as a standard return.

This policy sits alongside your legal rights as a consumer and does not replace them.